Every claim submitted, every dollar collected

Client profile

A dental service organization (DSO) supporting general and specialty practices across several states, adding new locations every year. Each new practice brought its own billing habits, payer mix, and backlog, with no shared process to keep claims moving.

The in-house billing staff, spread thin across locations, couldn't verify insurance before every visit, chase every denial, or keep accounts receivable current, and hiring a full billing department at each new site wasn't sustainable.

"We were writing off claims we should have been collecting. RCVRY's billing team caught denials the same day they happened and got our A/R under control across every location, not just the flagship office."
VP of Revenue Cycle, Multi-Location Dental Service Organization

The challenge

Leadership identified several operational pain points slowing down collections:

Claims went out late or with coding errors, driving avoidable denials.
Denied claims sat unworked, and revenue was written off instead of appealed.
Insurance eligibility wasn't verified before appointments, creating billing surprises for patients.
Billing processes varied by location, so newly acquired practices took months to get current.
Patient billing questions and payment plans went unanswered during business hours, slowing collections further.
Accounts receivable days climbed steadily as the practice count grew faster than the billing team.

The DSO needed one standardized, full-cycle billing process, covering eligibility, claims, denials, and patient collections, that could onboard a new location on day one instead of month six.

What RCVRY delivered

People-Focused Solutions

Built a dedicated billing bench trained specifically on dental coding and payer rules, not general medical billing.

Full-Cycle Billing Team

Dedicated dental billing specialists trained on CDT coding and payer-specific submission rules.
Verified insurance eligibility and benefits ahead of every scheduled appointment.
Submitted clean claims within 24 to 48 hours of treatment across all locations.

Patient Billing Support

Answered patient billing questions and set up payment plans during extended hours.
Sent statements and payment reminders by email, SMS, and phone.

Technology-Focused Solutions

Turned billing from a location-by-location habit into one tracked, repeatable system.

Claims & Denial Management

Tracked every claim from submission to payment, flagging denials the same day they posted.
Built a standing denial-appeal workflow to recover revenue instead of writing it off.
Standardized coding and billing workflows so new locations followed one playbook from day one.

Reporting & Practice Insights

Delivered A/R aging, collection rate, and days-sales-outstanding reporting by practice and portfolio-wide.
Flagged the highest-value denial categories so the practice could fix the root cause upstream.

The Outcome

A billing operation that scales with every new location instead of falling behind it.

Accounts receivable days dropped as claims moved faster and denials stopped sitting idle.
Denial recovery rate rose with a dedicated appeals workflow in place.
New locations came online on the same billing process from their first week, not their sixth month.
In-house staff freed from chasing claims to focus on patients in the chair.